How can we help?
Most answers are below. If yours is not, email support@sipkitty.com and we will reply the same working day.
How often does the filter need changing? +
Every four to six weeks for one cat. Change it sooner if you have several pets or live somewhere with hard water. An 8-piece pack covers roughly a year for a single-cat household.
Will my cat actually use it? +
Cats are drawn to moving water, and most take to a fountain within a day or two. Leave the old bowl out for the first week so she can choose. If she never uses it, you have 30 days to send it back.
How loud is it? +
The pump runs on 5V and is designed to be quiet enough to leave on overnight. If you can hear it, the water level is usually low or the pump needs a rinse.
How do I clean it? +
Rinse the bowl and basin under the tap during the week. For a full clean, the components are dishwasher safe. Steel is non-porous, so there is no film to scrub off and no plastic smell to soak out.
How long does delivery take? +
Processing takes 2-3 business days and shipping 5-8 business days, so 7-11 business days in total. Orders placed before 6PM (Mon-Sat, GMT-5) start processing the same day. Shipping is free on every order.
What if I want to return it? +
You have 30 days from receipt. Returns are free, there is no restocking fee, and we accept exchanges. Items must be unused and in their original condition. Email support@sipkitty.com and we will send instructions.
Still stuck? Call +1 917 764 9176, Monday to Saturday, 8AM-6PM.